Terms & Conditions — Lumi Stays

Last Updated: 10-10-2025

Welcome to Lumi Stays (“we”, “our”, “us”). By accessing our website, booking a stay, or using our services, you agree to these Terms & Conditions. Please read them carefully before using our platform.

1. Acceptance of Terms

By using Lumi Stays’ website or booking a property, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree, please refrain from using our services.

2. Booking & Reservations

2.1 Reservation Confirmation

A booking is considered confirmed only when:

  • Full payment or required advance is received, and

  • A confirmation email or message is sent by Lumi Stays.

2.2 Guest Information

Guests must provide accurate details including:

  • Full name

  • Contact information

  • Valid government ID during check-in

Providing false information may result in booking cancellation.

2.3 Check-in & Check-out

  • Check-in: [Add time]

  • Check-out: [Add time]

Early check-in and late check-out are subject to availability and additional charges.

3. Pricing & Payments

3.1 Pricing Policy

All prices listed:

  • Include applicable taxes (unless otherwise mentioned)

  • May vary based on stay duration, occupancy, and demand

3.2 Payment Terms

Payments must be completed as per the instructions at the time of booking.
We accept: [UPI / Card / Bank Transfer – update as needed].

4. Cancellation & Refund Policy

Guests may cancel or modify bookings subject to our cancellation rules:

  • Free cancellation until: [Define deadline]

  • After deadline: Cancellation fee applies

  • No-show: No refund

Refund processing time: 5–7 business days

(If you want, I can create a separate detailed Cancellation Policy page too.)

5. Guest Responsibilities

During their stay, guests must:

  • Maintain cleanliness and avoid property damage

  • Respect neighbours and avoid loud noise

  • Use appliances and amenities responsibly

  • Follow community or building rules communicated at check-in

Any damage, loss, or violation may result in penalties or charges.

6. Prohibited Activities

Guests are strictly prohibited from:

  • Illegal activities of any kind

  • Hosting parties or events without approval

  • Subletting or allowing unauthorized guests

  • Smoking in non-smoking areas

  • Bringing hazardous items into the property

Violation may lead to eviction without refund.

7. Property Access & Maintenance

We may access the property for:

  • Routine maintenance

  • Safety inspections

  • Emergencies

Whenever possible, guests will be informed in advance.

8. Liability Disclaimer

Lumi Stays is not liable for:

  • Loss of personal belongings

  • Injuries caused by guest negligence

  • Disruptions due to external factors (power cuts, internet outages, construction noise, etc.)

  • Damages resulting from misuse of appliances or amenities

Guests are advised to secure valuables and follow safety guidelines.

9. Website Usage

By using our website, you agree not to:

  • Attempt unauthorized access

  • Copy or misuse website content

  • Engage in fraudulent or harmful activity

We may suspend access for suspicious behavior.

10. Third-Party Services

Some services (payments, analytics, messaging tools) may be provided by third parties.
Their terms and privacy policies apply separately.

11. Modification of Terms

Lumi Stays reserves the right to update or modify these Terms at any time.
The updated version will be posted on this page.

12. Governing Law

These Terms are governed by the laws of India.
Any disputes will be handled under the jurisdiction of [Add City] courts.