Privacy Policy — Lumi Stays

Last Updated: 10-10-2025

Lumi Stays (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at one of our properties.

By accessing our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

When you interact with Lumi Stays, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing or payment details
  • Government ID (when required for check-in)
  • Booking details (dates, preferences, occupancy)

1.2 Usage & Device Information

We automatically collect certain information when you use our website:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Duration of visit
  • Cookies and tracking data

1.3 Additional Information

Depending on your stay or communication with us, we may collect:

  • Feedback or reviews
  • Service requests
  • Communication logs

2. How We Use Your Information

We use your information to:

  • Process bookings and provide accommodation services
  • Verify identity during check-in
  • Improve user experience and website performance
  • Personalise recommendations and communication
  • Provide customer support
  • Maintain security and prevent fraud
  • Comply with legal obligations

We will never sell your personal data to third parties.

3. Sharing Your Information

We may share your information with:

  • Service providers (payment gateways, customer support tools, messaging platforms)
  • Property managers or staff to facilitate your stay
  • Legal authorities when required by law
  • Third-party analytics tools to improve website performance

All third-party partners follow strict data protection practices.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience
  • Save your preferences
  • Provide personalised recommendations
  • Analyse website traffic

You may disable cookies through your browser settings, but some features may not function properly.

5. Data Storage & Security

We implement industry-standard security measures to protect your information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

While we strive to safeguard your data, no online transmission is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may:

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Opt out of marketing communication

To exercise these rights, contact us at:
[Add Email Address]

7. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

We may update this policy from time to time.
The latest version will always be posted on this page with the updated date.

10. Contact Us

For questions about this Privacy Policy or your personal data, you can reach us at: